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Growth & new stores

New movers: the highest-value list in local marketing

Households that just moved in have no local habits yet: how to reach them in the first weeks, and why one good offer beats twelve months of general mail.

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A household that has just moved has no local pizza place. Every food habit they have is up for renegotiation in the first six to ten weeks, and after that it is largely settled. That window is the highest-conversion targeting available in local restaurant marketing, and it is available as a purchasable list in most markets.

Why the window is narrow

New residents form local habits fast, because they have to eat and they are actively looking for options. Within roughly two months they have found a pizza place, a takeaway, a coffee shop and a supermarket, and switching costs rise sharply after that.

Practically, this means speed beats sophistication. Reaching a mover in week two with an average offer outperforms reaching them in month four with a brilliant one.

Sourcing the list

  • New mover data providers: commercially available, updated weekly, filterable to your trade area. The standard approach and worth the cost.
  • Utility and change-of-address derived lists: availability varies by market and by regulation.
  • New residential developments: public planning data tells you where a hundred households are about to appear, months ahead.
  • Letting agents and estate agents: a welcome-pack partnership costs almost nothing and reaches movers before any list does.
  • Your own delivery data: a first-time order from an address that has never ordered before, inside a known residential block, is a mover signal you already own.

The offer should be generous and unfenced

This is one of the few places where a genuinely generous, easy-to-use trial offer is correct. You are buying a household’s default pizza choice for years, not a single transaction, and complicated conditions defeat the purpose at exactly the moment simplicity matters.

Pair it with a physical item that stays in the new home: a fridge magnet with the phone number and ordering link. A magnet in a new kitchen is a piece of marketing that keeps working for a year at no additional cost.

You are not buying an order. You are bidding to be the pizza place in a kitchen that does not have one yet.

Sequence it

One mailing to a mover is a fair attempt. A short sequence is a much better one.

  1. Week 1–2: welcome piece with the strong trial offer and the magnet. Warm, local, low on marketing language.
  2. Week 4: if no order, a second, differently-framed piece. Some movers are still unpacking and never saw the first.
  3. Week 8: final attempt, then release into the general acquisition pool.
  4. On first order: they exit the mover programme and enter the standard second-order journey immediately, which is where the habit actually gets built.

Questions

What response rate should I expect from new mover mail?

Substantially higher than general saturation mail, commonly several times the rate, because the timing and the need coincide. The cost per piece is higher, and it is normally still the best cost per acquired customer in the physical channels.

Is new mover data expensive?

Per household it costs more than saturation mail and far less than paid digital acquisition in most local markets. Judge it on cost per acquired customer against your repeat rate, not on cost per piece.

Can I do this without buying a list?

Partly. New developments are visible in public planning data, letting agents will often include you in welcome packs, and your own first-order-from-a-new-address signal is free. Those cover a meaningful share of movers without any list purchase.

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