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Growth & new stores

Fundraisers: buying local goodwill at the price of a discount

Running school and club fundraiser nights that actually fill a slow evening, build a customer file, and produce local advocacy rather than a donation.

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A fundraiser night gives a school or club a percentage of sales on a chosen evening, and in exchange they bring their whole community to your restaurant on a night you choose. Done properly it fills a slow Tuesday, introduces dozens of new households to your food, and buys genuine local advocacy for a cost that is a fraction of what the same reach would cost in paid media.

Structure it so it fills the right night

The single most important design decision is which nights are available. Offer only your slowest trading periods, a Monday or Tuesday evening, because filling a busy Friday is not a marketing gain, it is a discount on business you already had.

A typical structure is 15–20% of qualifying sales during a defined window on a defined date, with the group responsible for promotion. That percentage sounds high until you compare it against the cost of acquiring the same number of trialling households through paid channels.

Make the group do the marketing, and make it easy

The value comes from the organisation’s reach into a community you cannot access. Give them everything they need so the promotion actually happens.

  1. A ready-made kit: printable flyer, social images, a paragraph of text for the newsletter, and the exact wording for a parent group message.
  2. A tracking mechanism: a code or a dedicated ordering link, which is also how you know which households came.
  3. A named contact and a confirmed date in writing.
  4. A minimum promotion commitment: a newsletter mention and two social posts. Groups that will not promote will not raise anything and will occupy a night.
  5. A reminder from you two days before, because the organiser is a volunteer and has forgotten.

Capture the file, or it was charity

The mistake that makes fundraisers unprofitable is treating the night as the whole event. Dozens of new households come in, eat, and leave without you learning anything about them.

Every fundraiser ticket should carry an identity capture and a deferred offer with a short window. The follow-up sequence in the two weeks afterwards is what converts a one-night donation into a set of new regulars, and it is the difference between a fundraiser being marketing and being a cheque.

If you cannot contact the people who came to the fundraiser, you did not run a campaign. You made a donation with extra steps.

Choose partners for reach, not for sympathy

This is uncomfortable but it is the operating reality: a school with eight hundred families and an active parent newsletter will deliver a completely different night from a small club with thirty members, at the same cost to you.

Prioritise organisations with genuine distribution (schools, large sports clubs, churches, big employers) and be willing to say no politely to groups too small to move a night. Run them on a schedule, one or two a month, so the programme becomes a reliable source of trial rather than a series of favours.

Questions

What percentage should I give?

Fifteen to twenty percent of qualifying sales during the window is the common range. Judge it against your cost of acquiring the same number of new households through paid channels: on that comparison, fundraisers are usually cheap.

What if the group does not promote it?

You get a normal slow Tuesday and lose nothing but the opportunity. Set a minimum promotion commitment upfront and confirm it a week ahead. The reminder call is what separates a good night from an empty one.

Should fundraiser orders earn loyalty points?

Yes. The whole objective is converting attendees into customers, and blocking points on their first visit works directly against that. The percentage donated is the cost of the campaign; the loyalty enrolment is the return.

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